Refund Policy
At Million Basics, we want you to feel confident about your purchase.
In accordance with EU consumer law, you have the right to withdraw from your contract within 14 days of purchase, without giving any reason.
How to request a refund
To exercise your right of withdrawal, simply send us an email at support@millionbasics.com with your request. Please include the following details to help us process your refund quickly:
Subject: Refund Request – [Your Order ID]
Hello Million Basics Team,
I would like to request a refund under the 14-day withdrawal right.
My details are:
– Full Name: [Your full name]
– Email used for purchase: [Your email address]
– Order ID: [Order number(you can find it in your purchase mail)]
– Purchase Date: [Date of purchase]
Thank you for your assistance.
Best regards,
[Your Name]
What happens next
Once we receive your email, you will get a confirmation email from us, letting you know that your refund request has been received and is being processed.
Refunds are usually processed within 3–5 business days, but in some cases it can take up to 14 days depending on your bank or payment provider.
The refund will be made using the same payment method you used for your purchase.
This Refund Policy is part of our Terms and Conditions.